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Θέση Εργασίας στο FORKY

Θέση Εργασίας στο FORKY
Ημερομηνία: 25/08     Εμφανίσεις: 799
πηγή: workable.com

Customer Support Representative (evening shift, part-time)

Forky is a venture backed, fast growing, innovative food company that brings you great food in ~ 10 minutes.

We are passionate engineers, chefs and operations people that value fresh ingredients, healthy meals and fast delivery. Our customer-centric culture and our cutting edge technology for both operations and logistics is our secret sauce :)

We believe that high quality meals should be available to everyone and we are looking for talented individuals who want to make people happy through food.

APPLY HERE: https://forky.workable.com/jobs/290840

WHAT YOU 'LL DO

Forky Customer Support Representatives are responsible for achieving record customer happiness levels. You 'll contribute to operational excellence by overlooking delivery activities using our real-time monitoring panel and by sharing customer insights with marketing & engineering team. You’ll be also providing exceptional support, ensuring that customer inquiries and technical problems are promptly resolved. This is no easy-job, you will be Forky's voice to the world!

RESPONSIBILITIES

  • Orchestrate delivery activities using our real-time monitoring panel and ensure that delivery KPIs are met
  • Deliver high-quality customer service and troubleshooting via email, phone and social media while using our real-time control panel
  • Turn unhappy users into Forky evangelists by offering wow customer support
  • Resolve operational issues by synching with operations and drivers team
  • Assist marketing team in on-going online and offline promotions

REQUIREMENTS

As a Forky Customer Support Representative, you must be:

  • Tech-savvy. Forky is a 100% online service, both in web and mobile, so you must feel comfortable dealing with customer requests and operational assignments within a tech environment
  • Skilled at handling multiple requests in a high-pressure environment
  • Effective communicator both over the phone and email
  • Passionate about helping others and offering wow-experiences in a speedy and creative manner
  • Self-motivated. We are heavily investing in our people, so we are only looking for passionate individuals eager to learn from a fast-paced startup

BONUS POINTS

  • Experience in a tech company or startup
  • Previous experience in customer support or quality assurance
  • Copywriting skills
  • You already are a Forky user!

BENEFITS

  • Competitive salary based on experience
  • Delicious forky meals everyday
  • Ownership of goals and a direct impact to the business
  • A fun and friendly working environment with sharp and motivated co-workers

APPLY HERE: https://forky.workable.com/jobs/290840


διαβάστε περισσότερα εδώ: workable.com


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